Once an order is placed it cannot be canceled. Once the order is received, if you choose to return it, you can send the item back by following the instructions outlined here.

Shipping on Ratio Food Store Items can cost from $3.00 - $18.00 depending on location and size of package.

The Ratio Food Shop can only ship within mainland United States. Please allow at least 3-5 business days for order processing and verification.

To protect our customers, after an order has been placed, Ratio Food is unable to change/intercept the shipping address of a package to alter its delivery, and Ratio Food will only ship to the address provided at checkout.

Delivery timing will depend on location, please allow 7-10 days for standard deliveries. You Will receive an email with tracking information when your order is processed. We process orders seven days a week but items are shipped Monday – Friday.

We are unable to combine shipping on separate, multiple orders.

Ratio Food is not responsible for any lost or stolen shipments. However, if your package does not arrive, please contact shop@ratiofood.com to initiate a claim.