Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at shop@ratiofood.com.

Buy one, get one**. It's that simple. Now through October 1st, when you add select :ratio snacks to your cart, you get one free at purchase.​

Mix and match to find new favorites or stick with what you know. Discount applied at checkout. 

**Buy one, get one free offer valid 9/12/2023- 10/1/2023 on any purchase of: Lemon Almond crunchy bars​, Toasted Almond crunchy bars​, Coconut Almond crunchy bars​, Vanilla Almond crunchy bars​, Crunchy Bar Sampler Pack​, Best Seller Bundle (crunchy bars), Chocolate Brownie soft bake bars, Chocolate Nut chewy bars​, Peanut Butter Almond chewy bars​, Chewy Bar Bundle​

 Promotion applied automatically at checkout. Valid only on ratiofood.com.  Not redeemable for cash. Additional restrictions may apply. Subject to site terms and conditions.